Legal & data protection
Privacy Policy
This policy describes how Iskophel collects, uses, and protects personal data submitted through this website. It applies to visitors who browse the site and to anyone who contacts us through the contact form or by phone. We handle personal data in line with Singapore's Personal Data Protection Act.
Last reviewed November 2026 · Iskophel Cloud Accounting, Singapore
What this policy covers
The sections below set out what we collect when you use iskophel.sg, why we hold it, how long we keep it, and how you can ask us to correct or delete it. If you have not contacted us and have only browsed the site, most of this document concerns the technical information our servers record and the cookies set in your browser.
- Personal data we hold
- Only what you send us through the contact form or provide by phone, plus standard server logs.
- What we never do
- We do not sell your data and we do not pass it to software vendors for their own marketing.
What we collect
Two kinds of information reach us: what you type into the contact form, and what our servers record automatically while you browse.
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Contact form details
Your name, email address, and any other details you choose to provide in your message. We ask only for what we need to answer you.
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Technical information
Browser type, approximate location derived from your IP address, and the pages you visited. This helps us keep the site working and see which guidance readers use most.
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Correspondence
If you call or email us after an initial enquiry, we keep the record of that conversation so the next person who helps you has the full picture.
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Not collected here
We do not collect payment information on this site, and we do not ask for accounting records, bank statements, or tax filings through the website.
How we use your information
Every use below has a reason tied to answering you or keeping the site useful. If we ever want to use your details for something new, we will ask first.
Answering your enquiry
The main reason we hold your details is to reply to the question you asked, whether that is about cloud accounting software, GST reporting, InvoiceNow, or anything else on the site.
Following up on a request
If you asked us to come back to you, we may email or call again using the same contact details you gave us, and stop when you tell us to.
Improving the content
Aggregate browsing patterns show us which guides and comparisons visitors actually read, so we can spend effort on the pages that help Singapore SMEs most.
Keeping the site secure
Server logs let us spot abuse, broken pages, and unusual traffic. They are used for that purpose, not to build a profile of you.
We do not sell personal data, and we do not share it with software vendors or other third parties for their marketing purposes.
Cookies and similar technologies
This site uses cookies to support basic functionality and to understand how visitors use the pages. Cookies are small files your browser stores so the site can remember a setting or count a visit.
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Essential cookies
These keep the site working — remembering your cookie choice, for example. The site cannot function properly without them.
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Analytics cookies
These tell us which pages are read and how visitors move between them, in aggregate rather than by name.
Our cookie policy explains the categories of cookies we use and how you can manage them in your browser settings.
Read the cookie policyData retention
We keep contact form submissions for as long as needed to handle your enquiry and for a reasonable period afterward for record-keeping. Technical logs are retained for a shorter period. When data is no longer needed, we delete it.
In practice that means an enquiry you sent this month may still be on file while we work through your question and any follow-up, while the log of your visit is typically cleared much sooner. If you would like us to delete an old enquiry earlier, ask and we will do so unless we are required to keep a record.
Your rights
You may request access to the personal data we hold about you, ask us to correct inaccuracies, or ask us to delete your data where we have no ongoing need to keep it. To make a request, contact us using the details below. We will respond within a reasonable period.
- Ask what personal data we hold about you
- Ask us to correct anything that is wrong or out of date
- Ask us to delete data we no longer need to keep
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. That includes limiting who inside Iskophel can see contact form submissions and keeping our systems updated.
No method of transmission over the internet is completely secure, so we cannot promise absolute protection. If you believe your data has been compromised, contact us immediately so we can look into it.
Contact for privacy matters
For questions about this policy or to exercise your rights, contact us through the contact form or by phone using the details below. Please describe your request clearly so we can act on it promptly.
Our phone line is answered Monday to Friday, 9:00 AM – 6:00 PM (SGT). If you reach us outside those hours, leave a message and we will call back on the next working day.
Reaching us
- Business phone +65 6271 8509
- Email [email protected]
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Registered office
71 Robinson Road, #14-01,
Singapore 068895 - Working hours Monday to Friday, 9:00 AM – 6:00 PM (SGT)
Iskophel Cloud Accounting is an officially registered business in Singapore, providing cloud accounting software guidance and support for local companies and their accountants. Corporate registration details are available on request through the contact page.
Questions about your data
If something here is unclear, ask us directly.
We would rather answer a specific question than leave you guessing which section applies to you. Send a note about access, correction, deletion, or cookies and we will reply with a plain answer.